Security Information

Security of your devices

• Your computer, notebook, PDA, tablet, cell phone or any other, similar devices should perform regular security updates.
• Protect your internet connection and computer with a “firewall“ program, which monitors incoming and outgoing communication continuously in the internet network.
• If you are intending to move away from your PC or a mobile device, set a password and time for an automatic lock for your screen.

Use safe connections

It is very important for you to access the electronic banking services through secured connections and through a network which will protect you and your transactions from unwanted monitoring.

• Protect your wireless network with at least the WPA2 protocol.
• When using the electronic banking services, do not use public computer. Any service you keep an account on should not be left logged in on a publicly accessible machine. If you're using any application that uses HTTP basic authentication: log out, and close all browser tabs.  
• Do not download programs into your computer from unknown sources and do not install unknown features to your internet browser (so-called “plug-ins“).
• Be careful when opening attachments of unknown links and do not open e-mails from unknown people.
• If you receive an electronic mail or a new window appears on your screen (a so-called “pop-up“ window), where you have to enter your personal details, authorization or financial data, do not respond to the e-mail and do not fill in any data in the open window.
• Fraudulent websites expertly copy real pages and have very similar internet addresses. Sometimes it is hard to detect these fraudulent websites. In this case, most internet browsers are able to verify if the address you wrote is the requested website.
• Look for differences, for example an old-fashioned design, grammar or other mistakes.
• If you want to get to the internet banking website, write in the address on a keyboard.
• Never copy the link from a message, even though it opened in a new window. The attacker is able to make a website which is very similar to the original website of the bank. The link will direct you to another website without realizing it.

Protect your identity and bank accounts

• Never disclose your personal data to any other persons, on the basis of which it would be possible to identify you.
• Never (even to family members or unknown persons pretending to be bank employees) give out your personal identification data for systems, applications, electronic services, or cards (e.g. login name and password, PIN codes, security codes, number of payment card, verification codes, etc.).
• Never disclose your bank information about your account, login data, codes for electronic banking services, or payment cards to any other persons.
• Change your password for the electronic banking services on a regular basis and do not use the same bank password in any other less sensitive applications and websites (especially in social networks).
• When creating the password, use a combination of numbers, capital and lowercase letters (the safety of your password will be compromised by using your name and surname, date of birth, etc.).

Protect your mobile devices

• Do not lend your mobile device to other people and do not leave it unattended.
• Maintain the security principles and rules valid for computers.
• Keep you mobile device updated and in a safe state (operational system and applications).
• Do not install non-verified and untrusted applications on your mobile device. For communication with your bank, only use the applications recommended by the bank.
• Do not save the access data for electronic banking services on your mobile device.
• Remember the IMEI number of your phone (dial *#06#) and put it in a safe. place. In case of theft or loss of the device, you will need this number to block the mobile device at your operator.